Servicing the Community since 1969

Annual Board Meeting November Thursday 21th 6:30pm

Coryell City/ Osage Volunteer Fire Department

301 CR 255 Gatesville TX 76528

9440 FM 929 Gatesville, TX, United States, Texas

Office Holidays, November 11th, 2024

NEW PAYMENT LINK;

https://wipp.edmundsassoc.com/Wipp/?wippid=CCWS

At this time, we will be unable to accept credit cards over the phone, please use the payment link above.

 

Important System Enhancements: Significant system enhancements to enhance your customer experience from our NEW link on our website online at www.coryellcitywater.com under Pay bill. Service fee has gone down from 3.5% to 2.95%.

Online you can now make a one-time payment directly out of your checking account for $1.95 ONLINE only.

All Water Bills are due by Close of business on 15th each month.

Important changes for this billing cycle: Direct Debit from Checking or Savings accounts will occur on the 20th, and credit cards (once you’ve created a NEW account online) will also be charged on the 20th. We regret that we cannot accept credit card payments over the phone or in office. Thank you for your cooperation! Remember to review your bill amount before the 15th each month and reach out if you have any concerns.

*Online BillPay; All Credit cards to be paid online at; https://wipp.edmundsassoc.com/Wipp/?wippid=CCWS

Announcements: -Starting January 2025 water rates will increase by .50 per thousand, Monthly Meter base rate $65.00. New Meters start at $5180.00 w/ Deposit and easement.

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER August 21,2024

“The Texas Commission on Environmental Quality (TCEQ) recently notified the Coryell City Water Supply District (CCWSD) in Texas (TX 0500013) of a violation related to lead and copper monitoring and reporting. The violation occurred due to the district’s failure to complete all required initial and routine tap monitoring for lead and copper during the period from January 1, 2024, to June 30, 2024.

However, CCWSD is currently taking all the necessary samples within the new timeframe. Although this was not an emergency situation, as valued customers, you have the right to be informed about what transpired and the corrective actions being taken by CCWSD to address this issue.”

 

Subject: Important Update - Transition to New Billing System

 

We hope this letter finds you well. At the Coryell City Water Supply District, Texas, we are always striving to improve our services and offer you the most efficient and user-friendly experience. With this commitment in mind, we are excited to announce that we will be transitioning to a new billing software system in June 2024.

 

What This Means for You

While we are committed to making this transition as smooth as possible, it will require your action to continue enjoying uninterrupted services. Specifically, if you are currently enrolled in our Credit Card Auto Pay system, we need you to re-enroll as soon as you get this to our new system in place at Coryellcitywater.com under Pay Bill. Here’s what you need to know:

 

1. Current Auto Pay Enrollment: Your current Auto Pay enrollment will become inactive as of May 31 2024.
2. Re-enrollment Required: For bills due in June 2024 and onwards, you will need to enroll in Auto Pay in our new system.
3. Simple and Secure Process:  detailed instructions on how to re-enroll, ensuring a straightforward and secure process.
4. Information Required: To register for Auto Pay in our new payments system, you will simply need your property address and email in addition to your payment method information.

 

Stay Informed

We will keep you updated on our transition, in the meantime, please make sure your contact information is up to date so you can receive all important notifications.

 

Our Commitment to You

We understand that changes like these can be inconvenient, and we are here to help. Our customer service team is ready to assist you with any questions or concerns you may have about this transition.

 

Thank you for your understanding and cooperation as we work to enhance our billing services. We value your trust and are excited to bring you a better, more efficient billing experience.

 

Coryell City Water Supply District - Upcoming Important Update!

Software Upgrades Incoming: We’re excited to announce that significant enhancements to our system are on the horizon! These upgrades will improve our services and offer you a better customer experience. Stay tuned for more details as we approach the upgrade dates.

Office Closure Alert: To facilitate a smooth transition to our new system, please be advised that our office will be closed from May 27th to May 31st for account updates. We encourage you to plan accordingly for any service needs during this period.

We appreciate your understanding and cooperation as we work to serve you better. Keep an eye out for further announcements regarding these exciting changes!

BRA Drought Warning update:  05/16/24

 

Termination of Stage 1. Due to significant rainfall in the Brazos River basin led to the Brazos River Authority lifting drought status for Lake Belton and the Stillhouse Hollow-Lake Georgetown subsystem. This change permits associated cities, industries, and agricultural users to modify or lift their water use restrictions. Coryell City Water Supply District and the BRA continue to support water conservation practices.

 

BRA Drought Warning update:  04/19/24

Stage 2 downgraded to Stage 1        

The Brazos River Authority Has Downgraded Lake Belton Stage 2 Drought Warning to a Stage 1 Drought Watch Condition.

The stated goals in Stage 1 are to raise awareness of the developing drought situation and to achieve a 5% percent reduction in water use. Effective 24 hours after this notice, all outdoor water usage (with the exception of livestock) is restricted between the hours of 10:00 a.m. to 4 p.m. Overall efforts should also be made to conserve water. We will notify customers when conditions change. For more information, please visit our website at coryellcitywater.com or If you have any questions, please contact our office.

-Overall efforts should also be made to conserve water. We will notify customers when conditions change. If you have any questions, please contact our office.

 

Coryell City Water Supply District had a rate study completed by Oller Engineering, Due to extreme operating cost increases, including upcoming increases of the districts purchase water from the City of Gatesville, and costs of water rights from the Brazos River Authority, the Board of Directors for CCWSD voted at the October 2022 board meeting to increase service rates effective January 2023. The rate will increase by $1.00 per thousand gallons in each tier. The directors also voted to increase the monthly base rate to $60.00. (See below for new rates) If you have any additional questions, please contact our office. $60 per month is your basic service connection fee, which does not include any water usage. Water is then billed out at:

0 - 5,000 gallons $6.50 per thousand
5,001 – 10,000 gallons $7.50 per thousand
10,001 – 15,000 gallons $8.50 per thousand
15,001 – 25,000 gallons $9.50 per thousand
25,001 – 40,000 gallons $10.50 per thousand
40,001 plus gallons $12.00 per thousand
2023 $60.00 base rate