Frequently Asked Questions
To serve you better, Coryell City Water Supply District has compiled a list of our customers' most frequently asked questions. If you don't find your answer here, please contact us at (254) 865-6089.
How could I have used this much water?
There may be a problem with your meter or you could possibly have a leak. Check all toilets, faucets, water heaters, any visible water pipes, and even areas where water pipes are buried. Some leaks are difficult to detect. Call the office and we will work with you to solve the problem.
What is the monthly meter fee?
The monthly fee for a water meter is determined by the size of the meter. This is your base service charge before any water usage.
What do I do if I am experiencing low pressure?
You can check your meter and the surrounding area for leaks. We may be working on water pipes in your area. If this is the case, pressure should improve in a short period of time. If you are concerned, call our office and report the low pressure.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the water to have a milky appearance. You can run your faucets to get air out of the lines. If color does not improve, please call our office.
What treatment process does our district use?
Coryell City Water Supply District’s water treatment process is approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
Yes. All public water systems are required to maintain minimum chlorine levels by state law. Systems that use chloramine as a disinfectant must maintain state law levels.
Why does debris come out of the faucet when running hot water?
It may be possible your water heater needs to be flushed. CAUTION: It is recommended to hire a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and/or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received your payment after the due date. We may not have received your payment before the new monthly statement cycle. Call our office and we will help you solve the problem.
How do I get a 911 address for my new property?
If you need a 911 address - please call the number listed below for the county where the property is located.
Bell County - 254-770-2200 ext. 2371
Bosque County - 254-435-6234
Coryell County - 888-889-1910
Falls County - 254-883-3376
Hamilton County - 888-889-1910
McLennan County - 254-776-8911
Milam County - 888-889-1910